1.1 Thank you for choosing Shri Radhe Travels. We take all efforts to make sure that you have a delightful holiday experience. To avoid any misunderstanding, we request you to read, understand and abide by the below ‘Terms and Conditions’ along with Privacy Policy before you book any tour or holiday or any service or make any transaction with Shri Radhe Travels at any of the Shri Radhe Travels sales offices or at sales partner or online on Shri Radhe Travels website or any mobile application or otherwise. Once you book any tour or service with Shri Radhe Travels, it is understood that you are giving your unqualified consent to accept and abide by the ‘Terms and Conditions’. In case you disagree with any part of these ‘Terms and Conditions’, kindly do not proceed with the booking.
1.2 ‘Terms and Conditions’ extend to all group tours, customized holidays, corporate tours, any other services and products for Domestic, International or Inbound organised by Shri Radhe Travels Patil Hospitality Private Limited’.
1.3 Shri Radhe Travels has the final authority on the interpretation of these ‘Terms and Conditions’.
1.4 Shri Radhe Travels reserves the right to amend, vary, add, amplify or waive any stipulation, representation, term or condition mentioned in the ‘Terms and Conditions’.
1.5 Under any unprecedented force majeure situation or any changes in Government policy, Shri Radhe Travels reserves the right to supersede any part of these ‘Terms and Conditions’ with an alternate and valid enforceable provision.
1.6 Each of these ‘Terms and Conditions’ shall be severable and if any provision thereof is declared invalid, illegal or unenforceable, then remaining provisions nevertheless shall have full force & effect.
1.7 These ‘Terms and Conditions’, together with the other booking related terms/ communication sent periodically, represent the entire agreement between Shri Radhe Travels and you.
1.8 There is no agreement between the Company and you until the company has received the initial registration amount/ deposit as the case may be.
2.1 These ‘Terms and Conditions’ be called, Shri Radhe Travels Terms and Conditions’ or ‘Shri Radhe Travels Terms and Conditions’.
2.2 These ‘Terms and Conditions’ may also be referred as ‘Rules and Regulations’.
2.3 Shri Radhe Travels will be hereinafter referred as Shri Radhe Travels’, ‘VW’, ‘VPHPL’, ‘the Company’, ‘the organization’, ‘we’, ‘us’ or ‘our’ and its user will be hereinafter referred as ‘Guest/s’, ‘them’, ‘they’, their, ‘You’, ‘Your’, ‘tourist/s’, ‘traveller/s’, ‘client/s’, ‘customer/s’, ‘pax’, or ‘passengers’.
2.4 The website and the mobile applications of Shri Radhe Travels are collectively referred to as 'Website'.
3.1 Shri Radhe Travels’ works under the brand name Shri Radhe Travels’, therefore, both these names will be considered one and the same and used synonymously therein.
3.2 ‘Website’ means www.veenaworld.com and ‘Web page’ means a page on the Website www.veenaworld.com.
3.3 ‘Brochure’ means a document with tour information in the form of printed brochure, E-brochure, E-itinerary, leaflet, booklet, travel planner, Tour Price list, Tour Information Email etc.
3.4 ‘Tour’ means any Domestic/ International/ Inbound Tour organized by Shri Radhe Travels.
3.5 ‘Group Tour’ means number of guests booked on any scheduled tour comprising minimum 20 guests for Indian tour and 30 guests for international tour.
3.6 ‘FIT’ means Free Independent Travel and ‘GIT’ means Group Inclusive Tour.
3.7 ‘Corporate Tour’ means a special tour designed for corporates, industries, institutions, independent organisations, ad-hoc groups or individuals to facilitate their meetings, incentives, conferences, exhibitions, seminars, team building and other events. This segment is also known as MICE i.e. Meeting. Incentive. Conference. Exhibition.
3.8 ‘Customized Holiday’ means a tailor-made holiday designed as per the requirements of an individual guest. This segment is also known as FIT.
3.9 ‘Inbound’ or ‘India Inbound’ means tours, packages or any service provided to foreign nationals or non-resident Indians to explore the states of India and the Indian Subcontinent.
3.10 ‘Speciality Tour’ means a group tour designed to meet special interest of travellers which include but not limited to Honeymoon Special, Women’s Special, Seniors’ Special, Singles’ Special, Short Trips, Cost Saver, Festival Tours, Adventure Tours, Trekking Tours etc.
3.11 ‘Sales Partner’ means Shri Radhe Travels authorized travel agent who possess the requisite licenses, permissions, expertise and infrastructure to sell the tour/s organised by Shri Radhe Travels to all the prospective guests. These include sales channels such as PSPs i.e. Preferred Sales Partners; KSPs - Key Sales Partners, OSP - Overseas Sales Partners and franchisees.
3.12 ‘Travel Advisor’ means Shri Radhe Travels’s authorized sales person who assists and guides guests on booking their Shri Radhe Travels tour/service.
3.13 Associate/ Destination Management Company (DMC) / Contractor/ Supplier/ Vendor means a service provider of a tour or package which includes but not limited to airline, cruise, railway, road transport, hotel, restaurant, caterer, sightseeing attraction, entertainment park etc.
3.14 ‘Tour Manager/ TM / Tour Leader/ Tour Escort / Tour Assistant/ Main Hoon Na’, is a person designated by Shri Radhe Travels to conduct the tour as per the itinerary. S/he will also assist or guide the guest/s during the tour.
3.15 ‘Guest/s’ means all the tourists, travellers, vacationers, sightseers, visitors, backpackers, customers, clients who have registered their names or enquired about tour/ package or booked the tour by making part or full payment for any scheduled tour, customized package or any other travel related service provided by Shri Radhe Travels.
3.16 ‘Gender’ - The masculine gender shall also include feminine gender and vice versa, the singular shall include plural and vice versa and shall include grammatical variations if any.
3.17 ‘Tour price’ means the price mentioned in the Tour Price Grid on the website/ mobile application/ sms/ email/ Whatsapp/ brochure / E-brochure/ leaflet/ advertisements on print, electronic and social media etc. which is to be paid by guests for booking the tour. Taxes, surcharges, if any, are payable over and above the Tour Price.
3.18 ‘Child’ means a guest who falls below the age of 11 years.
3.19 ‘Infant’ means a guest who falls below the age of 2 years.
3.20 ‘Extra bed’ or mattress means an additional roll-on mattress on floor in twin/ double bed room.
3.21 ‘Surcharge’ means an additional fee/ charge/ tax over and above the initially quoted tour price which is due to peak season/ special event, charged by the associates/ suppliers/ contractors/ tourism or government authorities.
3.22 ‘Peak Season’ and ‘Super Peak Season’ are the seasons of the year where the demand surpasses the supply which results in overall cost increase. This includes but is not limited to Summer Vacation, Diwali Vacation, Christmas Vacation, New Year Holidays, any Country Specific Vacation/ Festival or National/International Events etc.
3.23 ‘First Day/ Last Day/ Day’ of the tour shall start at any time (i.e. in the morning / afternoon / evening /night/ midnight) at the first destination depending on the arrival of the respective flight/ train/ cruise or any other mode of transport and the same shall be in case of the last day of the tour. In other words, a 'Day' of the tour shall mean a part of the day or 24 hours or its part thereof.
3.24 ‘Meal Service’ on tour comprise of pre-set breakfast (B)/ lunch(L)/ dinner(D) and/or any other snack and mineral water bottle as mentioned in the itinerary.
3.25 ‘Jain Meal’ on tour means food without onion & garlic served at Lunch and Dinner as per the tour itinerary, not necessarily before sunset. It may be a buffet service or a table service.
3.26 ‘VISA’ means ‘Visitor’s International Stay Admission’ is a conditional authorization granted by the immigration authorities of a territory to foreigners allowing them to enter, remain within, or to leave that territory for a specified period of time. This is in the form of a paper authorisation or a stamp/sticker endorsed on the applicant’s passport. Shri Radhe Travels is a facilitator and does not have any role in the granting / rejecting of the Visa.
3.27 ‘Force Majeure’ means an event or circumstance not within the control, directly or indirectly, of Shri Radhe Travels in its ability to perform its obligations/ responsibilities regarding the tour, including
3.28 ‘Cancellation Policy’ means a policy laid down in Shri Radhe Travels’s ‘Terms and Conditions’ wherein applicable cancellation charges are specified which are to be borne by the guests on cancellation of their tour.
3.29 ‘Cancellation Charge’ means a charge borne by the guest upon cancelling their tour for any reason whatsoever.
3.30 ‘Refund’ means repayment of the sum of money to the guest paid by him/her at the time of booking the tour after deducting the applicable cancellation charge.
3.31 ‘Future Tour Voucher’ (FTV) means a credit voucher of a specified value issued by Shri Radhe Travels on cancellation of the tour. FTV must be utilized by the guest/s for booking their future tour with Shri Radhe Travels within the specified period and as per the agreed terms indicated in the said FTV.
3.32 ‘Tour Transfer Charge’ (TTC) means ‘estimated maximum charge’ that the guest may have to pay if their booked tour is being postponed due to the occurrence of certain unavoidable / Force Majeure situation.
3.33 ‘Operational Expense’ means expenses that Shri Radhe Travels has to incur through its normal course of business to conduct its tours and business operations.
3.34 ‘Jurisdiction’ means the geographical area over which a court or government body has the power and right to exercise authority. For any legal matter involving the company, parties hereto agree to confer exclusive jurisdiction to Mumbai Courts / Forums.
4.1 Booking of Group Tour, Customized Holiday, Corporate Tour, Inbound and any independent service through Sales Channels or Online through website/ mobile app:
4.2 Customized Holiday Booking:
Shri Radhe Travels offers flexibility to the guests who do not wish to opt for the readymade holiday itineraries available on the website. Our Travel Advisors assist such guests to create their customized tailor-made holiday as per their requirement and interest. A non-refundable Holiday Design Fee (HDF) of INR 1500 for India and INR 3000 for World must be paid at the time of enquiry. HDF will be adjusted in the booking amount if the holiday is booked within 20 working days from the date of receiving the same. HDF includes only two free amendments in the itinerary.
4.3 Corporate Tour Booking:
In case of Corporate Tour, along with these ‘Terms and Conditions’, terms of ‘Service Contact’ signed with corporate/ industry/ institution/ independent organisation/ ad-hoc group etc. shall also apply. ‘Service Contract’ is generally signed by the authorized personnel of corporate/ industry/ institution/ independent organisation/ ad-hoc group etc. and the terms are applicable to each member of the tour.
4.4 User Registration on Website:
After booking, guests can register on Shri Radhe Travels’s website for their respective tour information. They will be able to login through User ID and Password created at the time of registration. Guests are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under their password or account. In case of any unauthorized use of password or account or any other breach of security, guests are requested to immediately notify travel@veenaworld.com/ respective Travel Advisor. Guests are also requested to ensure that they have logged out from the account at the end of each session. Shri Radhe Travels cannot and will not be liable for any loss or damage arising from failure to comply with this.
4.5 Communication with the Guest:
Any communication by Shri Radhe Travels will be made through e-mail, WhatsApp, sms, telecall etc. on the registered legitimate contact details provided on the booking form by the guests and shall be deemed to have been communicated to and received by the guest. Guest’s must ensure that number is valid and messages are checked periodically. Shri Radhe Travels is not a mobile network operator and does not guarantee the delivery of sms-text messages/ WhatsApp messages/ email. The guest will indemnify Shri Radhe Travels for any action taken by TRAI due to a wrong number/ email provided by the guest for any reason whatsoever.
4.6 Physical and Mental Fitness:
When a guest books the tour or when someone else books the tour on their behalf, it implies that the guest is physically and mentally fit to travel to the particular destination. It is crucial for the guest/s to maintain their health throughout the tour and carry any required medication with a doctor’s prescription. Shri Radhe Travels reserves the right to decline the booking or discontinue the guest from the tour if the guest is found unfit to travel, or if their medical condition is causing inconvenience to fellow travellers in the group tour. Any expenses due to health issues arising during the tour shall be entirely borne by the guest, and we shall not be held responsible in any manner whatsoever. Additionally, guests are advised that high-altitude locations in the tour itinerary may pose challenges for individuals, it is recommended that guests consult with their doctors before booking the tour. Guests with pre-existing medical conditions, must consult their doctors before booking any tour, especially high-altitude destination tours, to ensure a safe and enjoyable experience.
4.7 Mandatory Health Requirement:
Guests must abide by the mandatory requirements for travel to the destination, such as Vaccination, RT-PCR tests, RAT, e-pass formalities, health checks on arrival/ on tour etc. as per the state or country. These requirements or regulations are subject to change periodically. Any cost incurred for such requirements should be borne by the guests. It will be the sole responsibility of the guest to carry the certificate or test report with them and present it whenever asked for by the officials. Any State or Country or service provider such as Airline, Cruise Company, Railway may decline the entry to a guest/s on medical grounds in such situation the consequences including all kinds of expenses will be borne by the guest.
4.8 Travel During Pregnancy:
Shri Radhe Travels does not recommend travel during pregnancy. The Company does not provide any specialized facilities and/or treatments required for childbirth, prenatal, or early infant care on tour. Guest should consider the risks of traveling where necessary medical care for pregnancy may not be available and may not be reachable in a timely manner to address potential medical complications, problems, and emergencies that can occur during pregnancy.
5.1 To book any tour/ package/ service, guest must make the payment to Shri Radhe Travels by Cheque, Demand Draft, NEFT, RTGS, IMPS, Payment app/ wallets like BHIM, PhonePe, Gpay, PayTM or any UPI ID. All payments should be in the name of 'Shri Radhe Travels' only. We support ‘Go Digital’ movement of India and request our guests to make digital payments. Cash payment in INR will be accepted as per the Government of India guidelines along with PAN. Kindly note, outstation cheque is not accepted.
5.2 In case of payments made using Credit Card, Debit Card and Online Transfer, convenience charge of 1.8% shall be levied and will be paid extra by the guest.
5.3 The tour price printed / advertised / quoted to the guests is dynamic. A guest booking the tour early is likely to get the lowest price as communicated / offered by the Company, subject to availability of seats. Similarly, a guest booking the tour at the last minute may be offered high prices or vice versa. This pricing structure has been adopted to get early bookings on tours or for filling vacant seats last minute. Hence it is quite obvious that guests travelling on a same group tour are likely to have paid different tour prices. The Company will not entertain any claim whatsoever on account of the same.
5.4 It is a clear agreement between either parties that the prices quoted in the proposal/ brochure/ website have been calculated based upon the prevailing airline/ hotel/ transport tariffs and applicable taxes thereon. The Company reserves the right to alter or amend the price published on the website/ brochure/ proposal in case of increase in taxes, fuel charge, YQ/YR taxes, visa fee, unprecedented foreign exchange fluctuation etc., which will have to be borne by the guest and to be paid before the departure.
5.5 Tour price does not include government taxes and are to be paid extra. As per government’s current regulations, 5% GST (Goods and Services Tax) is applicable on every tour/package and guests will have to pay the same over and above the tour price. In addition to this, effective from 1st October 2020, government has levied TCS (Tax Collected at Source) on GST inclusive tour/package price of international/overseas travel packages. From 1st October, 2023, The TCS rate is either 5% or 10% up to 7 lacs (% is determined on travellers ITR verification on the government portal) and 20% on amounts above 7 lacs depending on certain requirements. Those guests who have submitted PAN copy, Aadhaar copy and have filed their Income Tax Returns (ITR) for previous two assessment years need to pay 5% TCS up to 7 lacs billing. Those guests who do not possess PAN and Aadhaar or have not filed their Income Tax Returns (ITR) for previous two assessment years, will have to pay 10% TCS up to 7 lacs billing. In case of billing above 7 lacs, guests will have to pay 20% TCS. The TCS collected can be claimed while filing annual income tax returns. The TCS amount will reflect in the Form 26AS of the guest whose PAN card is associated with the booking form, irrespective of the person who has made the payment for the tour/package. Hence while booking guests must ensure that the right PAN card is submitted in order to claim the benefit at later stage. Once the TCS amount is collected from the guest, it cannot be refunded by Shri Radhe Travels, as it is paid to government and reflects against the Form 26AS of the guest. The TCS is not applicable in case of corporate/Individuals who possess valid TAN (Tax deduction & collection account number) and provide the same at the time of booking/confirmation of tour/package. Further upon submission of TAN, the Corporate/Individual needs to comply with TDS rules and ensure that TDS is paid in the name of Shri Radhe Travels.
5.6 If the guest has booked the tour online, the guest needs to reconfirm and authenticate the information provided at the time of online booking. Company reserves the right, to cancel the booking and forfeit the amount paid in case of any misleading information provided by the guest.
5.7 The registration amount paid at the time of booking is non-refundable and interest free, subject to the Cancellation and Refund Policy. Registration amount differs from tour to tour. For tours where air or cruise booking is required, the registration amount will be higher compared to other tours. Payment of registration amount ensures only registration/ participation in the tour and does not entitle to the guest of any services like air tickets, visas, and hotel accommodation until full payment for the tour has been made by the guest and received by Shri Radhe Travels. As per payment guidelines stated on ‘www.veenaworld.com’ tour price must be paid in full, 45 days before the tour departure; in case if tour is booked within 45 days of the departure date, guests must make full payment of the tour price at the time of booking itself. For any reason if the registration amount is not paid in full at the time of booking, guest will ensure that the balance registration amount is paid within 3 days of booking; else booking stands cancelled.
5.8 Registration Amount- Tour/package registration amount is 50% of the net tour price. It is to be paid within three days of booking the tour/package.
5.9 Shri Radhe Travels reserves the right to cancel the booking, forfeit the amount paid as advance and impose cancellation charges in case of non-payment of full tour price 45 days prior to the tour departure date.
5.10 For Customized Holidays, full payment towards the air ticket and minimum 20% payment towards land package is to be paid for confirming the booking. We reserve the right to cancel your booking without notice if the payment is not cleared by the timeline.
5.11 In case the guest makes tour payment by cheque and the same is dishonoured, a charge of INR 150 + 18% GST will be levied by the Company and borne by the guests immediately. Presently, we do not accept any online payments via international credit or debit cards or any other international transaction methods. If you wish to pay via international card or international money transfer, then please get in touch with our team on +91 887 997 2221. For such transactions additional transaction charges may apply.
5.12 The guest/ user will not share his confidential information like credit/ debit card number, CVV, OTP, card expiry date, user IDs, passwords etc. with any person including the employees, representatives, sales partners of Shri Radhe Travels. If such details are demanded by them then guest/ user must not do any transaction and must immediately inform Shri Radhe Travels. Company shall not be liable for any loss that the guest incurs for sharing the aforesaid details.
5.13 All monies paid by the guest to Shri Radhe Travels will be the property of Shri Radhe Travels and payable to our Suppliers/ Contractors/ Associates for pre-blocking/ pre-booking and providing the services along with operational costs of the company. Guests agree and acknowledge that such monies will not be held by Shri Radhe Travels on behalf of the guest.
6.1 Any group tour of Shri Radhe Travels generally includes –
6.2 General Exclusions in Group Tour (GIT) -
6.3 Any upgradation charge towards first class, business class, premium economy, seat selection, separate vehicle, room category change etc. levied by the associates like airline/ cruise/ rail/ hotel/ transport company in not included in the tour price and guest will have to pay the same in addition to the tour price.
7.1 Travel Loan:
7.2 Credit Card EMI:
8.1 Discount/ Saving/ Benefit on tour price is at the sole discretion of Shri Radhe Travels. The discount strategy for validity/ amount/ percentage/ number of seats/ dates/ age group/ category/ full payment/ part payment/ registration amount/ early booking/ last minute booking/ group booking etc. is defined and controlled by Shri Radhe Travels and it reserves the right to make changes in the discount policy at any point of time without assigning any reason. Any discount/ saving/ benefit offer is always valid for limited period, limited tours, subject to availability and may be withdrawn at any time without notice.
8.2 If guest does not fulfil the conditions of the discount like making full payment within timeline or submitting guest/s details/ documents in stipulated time or failing to meet the prescribed guest count for the respective discount etc., the discount facility will be withdrawn and the tour will be re-priced for the respective guest/s and guest will have to honour and abide by the same.
8.3 Provision of any complimentary service/ item, for the tour/ guests is at the sole discretion of the company. Shri Radhe Travels reserves the right to revoke/ amend/ discontinue any such service/ item, at any time without prior notice. Any complimentary snack/s provided by Shri Radhe Travels on tour are manufactured, packed and supplied by the respective vendors/ suppliers. Shri Radhe Travels acts as a facilitator and is not responsible for any defect or damage in this regard and not liable to compensate for any consequences.
8.4 To get early bookings, Shri Radhe Travels may offer benefits to guests and ‘free experience’ on tour is one of them. This benefit is generally available on selected tours and for selected guests who book within the promotional timeline. On a particular tour few guests may get the free experience whereas the guests who are not eligible for the free experience, may purchase the same at an additional cost subject to availability. Providing free experiences is at the sole discretion of the company. Shri Radhe Travels reserves the right to revoke/ amend/ discontinue such ‘free experience’ if the guest count for the same falls below a prescribed number to operate the same.
8.5 Any discount or benefit offered in any advertising campaign is part of or supported by the marketing budget of Shri Radhe Travels and guest shall not question, compare or contest the same. It is not encashable or refundable in any manner whatsoever.
9.1 For international tours, tour price includes both Indian rupees and foreign currency component (Forex), which is to be paid from traveller’s Basic Travel Quota (BTQ) at the prevailing Rate of Exchange (ROE).
9.2 Forex component in the tour price can be paid in following ways:
10.1 Documents Required for Booking a Tour:
10.2 Photo Identification:
10.3 Passport:
b. If any passport related issue leads to tour cancellation, then the guest is liable to pay applicable cancellation charges. For few tours, Shri Radhe Travels as a facilitator collects guest’s passport and submits to various private entities or consulates or embassy. Shri Radhe Travels does not hold responsibility and is not liable to pay compensation/ refund/ claim if the passport gets lost or damaged during this process as it does not have direct /indirect control on these authorities and their operations.
10.4 Visa (International Tours):
10.5 Travel Insurance:
10.6 Foreign Nationals or Non-Resident Indians (NRIs):
10.7 Minors:
10.7 Minors:
11.1 Shri Radhe Travels tries its level best to operate the tour as per the original tour itinerary. The itinerary given at the time of booking or mentioned on the website/ brochure/ leaflet is based on the information available at that time and is subject to change depending on various factors such as state or country regulations/ airline/ cruise/ rail/ road transport/ hotel/ sightseeing etc.
11.2 Shri Radhe Travels reserves the right to change/ alter/ amend the itinerary before the tour departure or while on tour. The information about the same will be conveyed to the guests via email/ sms/ call or by the Tour Manager while on tour.
11.3 Changes in the original tour itinerary can be caused by Force Majeure events, fairs, festivals, sports events, weather conditions, traffic problems, cancellation or re-routing or overbooking of flights/ cruises/ railways, overbooking or closure of hotel, closure of entry of a sightseeing attraction etc. This unforeseen situation may attract additional charges which have to be borne by the guest.
11.4 For the betterment of the itinerary, Shri Radhe Travels reserves the right to add/ delete/ exchange the sightseeing attractions or any other service. In this case if the additional new sightseeing or service requires extra charge then it will have to be paid by the guest.
11.5 In a few tour itineraries certain sightseeing attractions/destinations are planned on specific dates/days, for e.g. full moon day, independence day, republic day etc. Due to any unavoidable reason or political movement, if we are unable to visit these sightseeing attractions or destinations then we will try to visit the same on an alternate day. In case a visit is not possible at all, we will try to arrange an alternate sightseeing or refund the entry fee for the same.
11.6 In case if any sightseeing place is not visited or adventure activity is not done due to certain reason then an alternate sightseeing may be arranged, wherever possible. If an alternate cannot be arranged and a refund is applicable, then it shall be paid in INR only.
11.7 Any mishap on tour may result in change of itinerary.
11.8 In any booked tour/ package/ service which include helicopter, seaplane, cruise, ferry etc. would be subject to availability/ weather conditions/ local body permissions/ any other statutory requirements. Shri Radhe Travels is not responsible for any operational deficiency under any circumstances whatsoever. Under unavoidable circumstances, Shri Radhe Travels reserves the right to use alternate product/ service/ sightseeing etc. instead of the one advertised or published. In either case, the company shall not be liable for any damage, additional expense, or consequential loss suffered by the guest/s.
11.9 Guest may note that changes in the itinerary are due to various factors beyond our control, Shri Radhe Travels shall not be liable to pay any compensation/ damages on account of the same.
12.1 Joining and Leaving (J/L) or Ex destination guest is a traveller who books Shri Radhe Travels group tour without availing the services of visa, insurance and main sector air ticket to reach the first destination of the tour on day one and leaves the tour on last day from the last place of sightseeing/ restaurant/ hotel/ airport to reach his/her hometown. These guests will have to make the J/L or Ex destination tour payment in INR/ USD/ EURO or in the designated currency of the respective tour either at any of the Shri Radhe Travels sales offices or directly by electronic transfer.
12.2. J/L or Ex destination guest should carry valid air ticket/s, passport/s, valid visa/s and insurance for the tour. To and fro airport transfers if any, should be arranged by the guest/s at their own cost.
12.3 Guests should verify with Shri Radhe Travels Travel Advisor about the tour particulars such as day, date, time, place, flight schedule and make their flight bookings accordingly to join/leave the scheduled group tour. Guests should purchase refundable air ticket/s, so that in case of any change in the date of the scheduled tour, guests can pay date change charge to the airline to modify their air tickets accordingly. In case guest purchases non-refundable ticket and there is a change of date in scheduled tour, guests shall have to purchase new ticket to join the tour at their own cost. Shri Radhe Travels shall not be liable for any loss/ cancellation arising due to this.
12.4 It is mandatory for the guests to share copy of their valid air ticket, visa and insurance with their Travel Advisor at Shri Radhe Travels before the tour. Guest should also share their local contact details and be aware of the reporting place, name of the Tour Manager and his/her active local contact number.
12.5 Any additional service like pre/ post accommodation, transfers, sightseeing, meals etc. will attract additional charges and such payments must be settled immediately or 45 days prior to the tour departure.
12.5 Any additional service like pre/ post accommodation, transfers, sightseeing, meals etc. will attract additional charges and such payments must be settled immediately or 45 days prior to the tour departure.
12.6 Due to any unavoidable circumstances or force majeure or airline operational changes, we may have to alter tour sightseeing schedules of first or last day. In that case J/L or Ex destination guest may miss the sightseeing or any on-tour service. Shri Radhe Travels will neither be liable for any refund of missed sightseeing/ service, nor any compensation for such consequences.
12.7 J/L or Ex destination guests will have to reach the scheduled reporting place i.e. airport/ hotel/ sightseeing at their own cost as advised by the Travel Advisor/ Tour Manager. In case guest is not able to join the tour at the pre-decided reporting place, group will proceed as per the itinerary and guest will have to join them wherever possible and bear the expenses for the same.
13.1 Deviation Guest is a traveller who books Shri Radhe Travels group tour and opts for deviation from the scheduled itinerary either pre or post the tour for various reasons such as visiting friends/relatives, attending a convocation/ convention, for a business visit etc.
13.2 If guest wishes to travel in advance (pre-deviation) or return at a later date (post-deviation) then the guest must inform the Travel Advisor at the time of booking only. Travel Advisor will guide the guest about the necessary changes to be made in various services such as airline date change/ sector change, visa extension, additional service change, insurance validity, additional accommodation/ transfer etc. There will be additional charges for making the required changes which should be paid by the guest immediately.
13.3 Deviation requests are subject to availability and in case the requested change is not available then guest will have to choose from the alternate options.
13.4 It is the responsibility of the guest to re-confirm their air ticket and flight schedule 24 hours prior to the departure.
13.5 If guest is taking any pre or post tour deviation on their own, then it is the responsibility of the guest to join or leave the tour at airport/ hotel/ sightseeing at their own cost as advised by Travel Advisor/ Tour Manager. In case guest is not able to join the tour at the pre-decided reporting place, group will proceed as per the itinerary and guest will have to join them wherever possible and bear the transport expenses for the same.
13.6 These guests must check their air ticket, visa and insurance for travel dates and validity before departure of the tour.
13.7 Deviation is a requirement of the guest and Shri Radhe Travels can only assist but does not guarantee the same and will not be held responsible for any consequences arising due to same.
14.1 Shri Radhe Travels offers an option of Post Tour Holiday package i.e. guest can extend their holiday after completion of the scheduled group tour in the same city or country or at a destination of their choice.
14.2 Guest who opts for a Post Tour Holiday, must inform the Travel Advisor at the time of booking itself. Travel Advisor will guide the guest about the necessary changes to be made in various services such as airline return ticket date change/ sector change, visa extension, insurance validity etc. These guests can either choose from readymade Post Tour Holiday packages or take a Customized Holiday. The additional charge for the Post Tour Holiday will have to be paid by the guest immediately.
14.3 Post Tour Holiday request is subject to availability and in case the requested package is not available then guest will have to choose from the alternate options.
14.4 It is the responsibility of the guest to re-confirm their return air ticket and flight schedule 24 hours prior to the departure.
14.5 Post Tour Holiday is not an escorted group tour. It is a Customized Holiday (FIT) and all inclusions, exclusions will be as per the itinerary.
15.1 General:
15.2 Baggage:
15.3 In-flight Seating:
15.4 Airline Credit Points:
15.5 In-flight Meals:
15.6 Airport Service:
16.1 Guests are advised to travel light, not to carry any valuables on tour and take utmost care of their baggage and belongings at all times. Guests should not leave their belongings like mobile, camera, laptop, jewellery, gadgets, passports, visa, tickets, currency, purses, bags etc. unattended. It is advisable to use digital payment systems like forex cards, credit cards, mobile payments, e-wallets etc. on tour. Guests are hereby made aware that they are solely responsible for their personal baggage and all kinds of belongings. Shri Radhe Travels or its representative/s are not responsible for any loss/ theft/ damage/ accident of such personal belongings on tour, during flight journey, coach travel, hotel stay or at sightseeing places for whatsoever may be the reason.
16.2 In case of any loss/ theft/ damage/ accident, it is the sole responsibility of the guest to file a complaint with the concerned local authorities like police, private bodies, airline office etc. and keep a follow up of the same with them.
16.3 Any claim regarding loss/ theft/ damage/ accident/ negligence, with any associate like airline/ hotel/ coach company/ sightseeing places etc. should be directly addressed with the respective associate or insurance company (if applicable). Shri Radhe Travels is not liable to pay any compensation to the guest for any dispute arising about the adequacy of settlement amount or rejection of the claim by the associate or the insurance company.
16.4 Customs, immigration and airlines restrict the carriage of certain items/ articles/ objects during travel. Also, there is a restriction on the amount of currency a traveller is allowed to carry. All guests should be aware of this and will ensure that they abide by the same. If guests are carrying any restricted object or excess money or misplace their passports, then they can be detained or a flight can be missed and/ or the tour may have to be curtailed. Shri Radhe Travels will not be responsible for any losses or additional expenses arising due to the same.
17.1 For tours, air-conditioned/ air-cooled/ non air-conditioned vehicles are used as per the itinerary. The mode of transport for road journeys includes big coaches, mini coaches, tempo travellers, jeeps, cars or taxies depending on the type of the tour, itinerary, road conditions and the number of guest/s in the tour.
17.2 Seat allotment in the coach is based on the booking date priority of the tour. This is also applicable when two or multiple tours are merged together. Seat numbers are allotted one day before the departure of the tour and assigned to the guests on the first day of the tour by the Tour Manager. Seat numbers cannot be provided at the time of booking or before the tour departure.
17.3 In coaches, the seat allotment will start from seat number 5 onwards as seat numbers 1 & 2 are reserved for the Tour Manager and seat numbers 3 & 4 are reserved as prime seats, which can be booked by the guest/s at an additional cost if available. If paid prime seats are not available due to any reason, the company is liable to refund only the prime seat cost to the guest. For smaller vehicles prime seats are not applicable.
17.4 For certain tours we use small vehicles (Etios/ Dzire/ Innova or similar) for road travel. One car will accommodate 4-6 guests. Tour Manager will share one of the cars in the group on a rotational basis. These cars are meant to be used for road journey and sightseeing as per the tour itinerary and are not at the disposal of any individual or group of guests.
17.5 Guest/s or a group of guests can opt for separate vehicle for their family or upgrade the vehicle type or request for tempo traveller/ mini coach/ big coach for their family/ group at an additional cost, subject to availability.
17.6 For tours to Leh Ladakh, Andaman, Sikkim Darjeeling and North East, small vehicles will be used based on 5-6 guests in one vehicle. Since it is a difficult terrain with limited availability of vehicles, the type of vehicles used for these tours will vary on a day-to-day basis. At these destinations, it is not possible to upgrade the vehicle type.
17.7 Coach captain/ vehicle driver plays a vital role in the successful operation of the tour. Guests are requested to treat them with respect and be aware of the driving rules like maximum daily-weekly driving hours, their rest period.
17.8 It is the duty of the guest to be punctual and abide by the day’s schedule and complete the sightseeing/ program as per the itinerary. In case if any guest does not report to the coach at the given time, the coach will proceed to the next point/destination in the programme and the guest will have to join the group at the next point/destination on their own, expenses of which will be borne by them.
17.9 To maintain the comfort and safety of the group, there is a strict ‘no smoking’, ‘no alcohol’, and ‘no eating’ policy in the vehicle. Guests are requested to adhere to the same.
17.10 To maintain cleanliness and hygiene, ‘pay & use’ toilet facilities are available at most of the places and guests are requested to carry coins/ small change for the same.
17.11 On tours there is a possibility of failure of a vehicle or its air conditioner; in such case we will try to find a feasible solution at the earliest. Shri Radhe Travels is not responsible for such mechanical failure and is not liable for any compensation.
17. 12 While on tour, upkeep of the coach is essential. If the interior or exterior of the coach is accidently or otherwise spoiled / damaged by the guest, s/he will be required to pay the charges/ compensation for the same to the coach company immediately.
17.13 Shri Radhe Travels will not be liable for any refund to guests for missed sightseeing due to unforeseen circumstances like demonstrations on road, landslides, road closures, traffic jams etc.
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